Terms & Conditions

1. Detailed description of goods and/or services
Black Agro Group is a business in the retail/ecommerce grocery industry that takes online orders of farm products and homemade goods and delivers to your home or business.
2. Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 10 days and delivery confirmed by way of email.
3. The offering on this website is available to all prospective clients worldwide.

4. Returns and Refunds Policy
The provision of goods and services by (Black Agro Group) is subject to availability. In cases of unavailability, (Black Agro Group) will refund the client in full within 30 days, or provide you with a credit to your account for the next shop. Cancellation of orders by the client will attract a 100% administration fee if not cancelled by 9am the day before delivery, if you cancel before 9am the day before the delivery we will give a full refund. We also will give a full refund on damaged or rotten products, please email us or WhatsApp us photos. Please send this information in the 24 hour time frame from time of delivery.
5. Customer Privacy policy
Black Agro Group shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards, bank transfer into the Black Agro Group bank account.
7. Customer details separate from card details Customer details will be stored by Farm Fresh Direct separately from card details which are entered by the client on DPO PayGate’s secure site.
8. Responsibility- Black Agro Group takes responsibility for all aspects relating to the transaction, customer service and support. Sale of goods and services sold on this website, dispute resolution and delivery of goods.
9. Country of domicile: This website is governed by the laws of Cameroon and Black Agro Group chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
10. Variation: Black Agro Group may, in its sole discretion, change this agreement or any part thereof at any time without notice.
11. Company information
12. Products / Ingredients / Allergies / Nutritional Value: Black Agro Group will provide as much information as possible and what has been provided to us from our suppliers. The suppliers are responsible for all ingredients used in their products / kitchen and production and provide us with this information. Black Agro Group do their best to approve their suppliers by testing the products and get relevant information from our Suppliers. Black Agro Group cannot take any responsibly for any product purchased from us and it is the customers responsibility to check with us if there are any concerns, allergies, or health issues. We will do our best to give and provide our customers with the relevant information on the Website. If there are any concerns / uncertainty, please check with us as we will assist you in this. If we need to, we will be in contact with our Suppliers to give you the information needed. It is your responsibility as customer to bring any allergies or whatever health issues to our attention and get advice from your Dr, Health Practitioner or Nutrition Practitioner before purchasing the item.

This website is run by Black Agro Group based in Cameroon trading as Black Agro Group.